Shop Policy
Last Updated: June 2026
Welcome to the PlanetPostNG Shop
The PlanetPostNG Shop is operated by PROCOM SOLUTIONS HUB (BN 8302880) and is committed to providing customers with a secure, reliable, and convenient online shopping experience.
By purchasing products through our website, you agree to comply with this Shop Policy and all related policies published on PlanetPostNG.
Our Commitment to Customers
We are committed to:
- Providing accurate product information.
- Offering quality products and services.
- Processing orders efficiently.
- Delivering excellent customer support.
- Maintaining secure payment transactions.
- Protecting customer privacy.
Products and Availability
All products displayed on our website are subject to availability.
While we make every effort to keep product listings updated, certain items may become unavailable due to:
- Stock limitations
- Supplier shortages
- Pricing adjustments
- Product discontinuation
We reserve the right to modify, update, or discontinue products without prior notice.
Product Information
We strive to ensure that all product descriptions, specifications, images, and prices are accurate.
However, occasional errors may occur.
PlanetPostNG reserves the right to:
- Correct inaccuracies.
- Update product information.
- Modify prices without prior notice.
- Cancel orders resulting from obvious pricing or listing errors.
Orders
Once an order is placed:
- A confirmation may be sent to the customer.
- Payment verification will be completed.
- The order will be processed.
- Delivery arrangements will commence where applicable.
We reserve the right to reject or cancel orders that appear:
- Fraudulent
- Suspicious
- Incomplete
- In violation of applicable laws
Pricing
All prices displayed on PlanetPostNG are listed in Nigerian Naira (₦) unless otherwise stated.
Prices may change at any time without prior notice.
Customers are responsible for reviewing the final order amount before completing payment.
Payments
Payments on PlanetPostNG are securely processed through trusted payment providers including Paystack.
Available payment methods may include:
- Debit Cards
- Credit Cards
- Bank Transfers
- USSD Payments
- QR Payments
- Other approved payment methods
Customers should never disclose:
- Card PINs
- One-Time Passwords (OTP)
- Banking passwords
- USSD security credentials
to any member of staff or third party.
Order Processing
Orders are generally processed within normal business hours.
Processing times may vary due to:
- Product availability
- Payment verification
- Public holidays
- High order volumes
Customers will be notified where significant delays occur.
Shipping and Delivery
Delivery timelines may vary depending on:
- Customer location
- Courier availability
- Weather conditions
- Public holidays
- Operational factors beyond our control
Estimated delivery times provided on the website are intended as guides and not guarantees.
Returns and Refunds
Returns and refunds are governed by our Refund & Returns Policy.
Customers are encouraged to review the Refund & Returns Policy before placing orders.
Return requests may only be approved where products meet applicable eligibility requirements.
Customer Responsibilities
Customers agree to:
- Provide accurate information during checkout.
- Ensure delivery details are correct.
- Respond promptly to requests for verification.
- Use the website lawfully.
PlanetPostNG shall not be responsible for delivery failures resulting from incorrect customer information.
Prohibited Purchases
Customers may not use the PlanetPostNG Shop for:
- Fraudulent transactions
- Money laundering activities
- Illegal products or services
- Unauthorized commercial activities
Any suspicious activity may result in order cancellation and reporting to relevant authorities.
Privacy and Data Protection
Customer information is handled in accordance with our Privacy Policy.
We take reasonable measures to protect customer data and maintain secure systems.
Limitation of Liability
PlanetPostNG shall not be liable for:
- Delays caused by third-party delivery providers.
- Payment processor outages.
- Events beyond our reasonable control.
- Indirect or consequential losses arising from product purchases.
Changes to This Policy
We reserve the right to update or modify this Shop Policy at any time.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically.
Contact Us
For shop-related inquiries, orders, returns, or customer support, please contact:
PlanetPostNG Shop
Operated by PROCOM SOLUTIONS HUB
Address:
No. 6 Yaounde Street,
Wuse, Abuja,
Federal Capital Territory,
Nigeria.
Email: info@planetpostng.com
Phone: +234 816 653 7919
Website: PlanetPostNG