Refund & Returns Policy
Last Updated: June 2026
Introduction
At PlanetPostNG Shop, customer satisfaction is important to us. We strive to provide quality products and a seamless shopping experience.
This Refund & Returns Policy explains the conditions under which products may be returned and refunds may be granted.
By making a purchase through PlanetPostNG, you agree to the terms outlined in this policy.
Business Information
PlanetPostNG Shop is operated by:
PROCOM SOLUTIONS HUB
Business Registration Number (BN): 8302880
Address:
No. 6 Yaounde Street,
Wuse, Abuja,
Federal Capital Territory,
Nigeria.
Email: info@planetpostng.com
Phone: +234 816 653 7919
Return Eligibility
Customers may request a return if:
- The item received is damaged upon delivery.
- The wrong item was delivered.
- The item received differs significantly from the product ordered.
- The item has a manufacturing defect.
Return requests must be submitted within 7 days of receiving the product.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Items damaged by customer misuse.
- Products altered after delivery.
- Personalized or custom-made products.
- Digital products or downloadable items.
- Products marked as non-returnable.
- Items returned without original packaging where packaging is essential.
Return Conditions
To qualify for a return:
- The product must be unused.
- The product must be in its original condition.
- Original packaging, labels, accessories, and documentation must be included where applicable.
- Proof of purchase or order confirmation must be provided.
PlanetPostNG reserves the right to inspect returned items before approving any refund or replacement.
How to Request a Return
To initiate a return:
- Contact our support team at info@planetpostng.com.
- Provide:
- Order number
- Product details
- Reason for return
- Supporting photographs where applicable
- Await return authorization and instructions.
Returns sent without prior approval may not be accepted.
Refund Approval Process
Once a returned item is received and inspected:
- We will notify you of the approval or rejection of your refund request.
- Approved refunds will be processed through the original payment method where possible.
- Refund processing times may vary depending on the payment provider or financial institution.
Replacement of Products
Where appropriate, we may offer:
- Product replacement
- Product exchange
- Store credit
- Partial refund
instead of a full refund.
The resolution offered will depend on the circumstances of the return request.
Damaged or Defective Products
If a product arrives damaged or defective:
- Notify us within 48 hours of delivery.
- Include clear photographs showing the issue.
- Retain all original packaging until the matter is resolved.
Failure to report damage within a reasonable period may affect eligibility for replacement or refund.
Incorrect Orders
If you receive an incorrect product:
- Contact us immediately upon delivery.
- Do not use the product.
- We will arrange an appropriate resolution, which may include replacement or refund.
Shipping Costs for Returns
Where the return results from:
- Our error,
- Delivery of an incorrect item, or
- A verified defective product,
PlanetPostNG may cover reasonable return shipping costs.
For all other approved returns, the customer may be responsible for return shipping expenses.
Refund Timeline
After approval:
- Refunds are typically initiated within 5–10 business days.
- Actual receipt of funds may depend on banking institutions and payment processors.
Processing times may vary.
Cancellation of Orders
Orders may be cancelled before shipment or processing.
Once an order has been shipped or delivered, cancellation may no longer be possible and the standard return process will apply.
Fraud Prevention
PlanetPostNG reserves the right to:
- Refuse suspicious refund requests.
- Investigate fraudulent activities.
- Limit or deny refunds where abuse of this policy is detected.
Limitation of Liability
Our liability is limited to the value of the product purchased and does not extend to indirect, incidental, or consequential losses arising from product use or delayed delivery.
Changes to This Policy
We reserve the right to amend this Refund & Returns Policy at any time.
Updated versions will be published on this page and become effective immediately upon publication.
Contact Us
For refund, return, or exchange requests, please contact:
PlanetPostNG Shop
Operated by PROCOM SOLUTIONS HUB
Address:
No. 6 Yaounde Street,
Wuse, Abuja,
Federal Capital Territory,
Nigeria.
Email: info@planetpostng.com
Phone: +234 816 653 7919