Payment Policy

Payment Policy
Payment Policy

Last Updated: June 2026

Introduction

PlanetPostNG Shop is committed to providing secure, reliable, and transparent payment processing for all customers. This Payment Policy explains the payment methods, procedures, and conditions applicable to purchases made through our website.

Business Information

PlanetPostNG Shop is operated by:

PROCOM SOLUTIONS HUB

Business Registration Number (BN): 8302880

Address:
No. 6 Yaounde Street,
Wuse, Abuja,
Federal Capital Territory,
Nigeria.

Email: info@planetpostng.com

Phone: +234 816 653 7919

Accepted Payment Methods

We may accept payments through:

  • Debit Cards
  • Credit Cards
  • Bank Transfers
  • USSD Payments
  • QR Payments
  • Mobile Banking Options
  • Other approved payment methods available at checkout

Available payment methods may change without prior notice.

Secure Payment Processing

PlanetPostNG uses trusted third-party payment processors, including Paystack, to facilitate secure transactions.

Payment information is processed through encrypted and secure systems designed to protect customer data.

PlanetPostNG does not store customers’ full payment card details on its servers.

Payment Confirmation

Orders will only be processed after successful payment confirmation.

Customers may receive:

  • Payment confirmation emails
  • Order confirmation notifications
  • Transaction reference numbers

Customers should retain transaction records for future reference.

Pricing and Currency

All prices displayed on PlanetPostNG are quoted in Nigerian Naira (₦) unless otherwise stated.

Customers are responsible for reviewing pricing before completing payment.

Failed Transactions

Transactions may fail due to:

  • Insufficient funds
  • Banking restrictions
  • Network interruptions
  • Incorrect payment information
  • Security verification failures

Customers experiencing payment issues should contact their financial institution or payment provider.

Fraud Prevention

For security purposes, PlanetPostNG reserves the right to:

  • Verify customer information
  • Request additional documentation
  • Cancel suspicious transactions
  • Refuse orders suspected of fraudulent activity

Chargebacks and Payment Disputes

Customers are encouraged to contact PlanetPostNG before initiating chargebacks or payment disputes with their bank or card issuer.

We are committed to resolving legitimate concerns promptly and fairly.

Refunds

Approved refunds will be processed according to our Refund & Returns Policy.

Refund timelines may vary depending on:

  • Payment method used
  • Financial institution processing times
  • Payment processor procedures

Customer Security Responsibilities

Customers should never disclose:

  • Card PINs
  • One-Time Passwords (OTPs)
  • Internet banking passwords
  • USSD authentication codes

PlanetPostNG will never request sensitive banking credentials.

Limitation of Liability

PlanetPostNG shall not be liable for losses resulting from:

  • Banking system failures
  • Payment processor downtime
  • Telecommunications disruptions
  • Unauthorized access resulting from customer negligence

Policy Updates

PlanetPostNG reserves the right to amend this Payment Policy at any time.

Changes become effective immediately upon publication on our website.

Contact Us

For payment-related questions or support, please contact:

PlanetPostNG Shop

Email: info@planetpostng.com

Phone: +234 816 653 7919

Address:
No. 6 Yaounde Street,
Wuse, Abuja,
Federal Capital Territory,
Nigeria.

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